Terms & Conditions
These Terms & Conditions govern the use of the website and services provided by Lisa & Mae Ontario ("we," "our," or "us"). By accessing our website and placing an order, you agree to these Terms & Conditions, as well as our Privacy Policy, Return & Refund Policy, Shipping Policy, Payment Policy, and Cookie Policy.
1. Acceptance of Terms
By placing an order with Lisa & Mae Ontario, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and all related policies published on our website.
2. Product Information
We strive to ensure that all product descriptions, images, and prices displayed on our website are accurate and up to date.
However:
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Colors may vary slightly depending on your device or screen settings.
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Minor differences in measurements and appearance may occur.
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Typographical errors, pricing errors, or inaccuracies may occasionally occur and do not constitute grounds for compensation.
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We reserve the right to correct any errors and update information without prior notice.
3. Orders and Payments
Orders are processed only after full payment has been received.
We offer secure payment methods through trusted payment providers. Available payment options may vary depending on your country or region.
By placing an order, you confirm that:
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You are authorized to use the selected payment method.
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All information provided is accurate and complete.
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You agree to pay the full amount associated with your purchase.
We reserve the right to refuse or cancel orders if fraud or unauthorized activity is suspected.
4. Processing and Delivery
At Lisa & Mae Ontario, we work with trusted fulfillment partners to provide high-quality products and efficient delivery.
Order Processing
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Processing time: 1–3 business days
Shipping Time
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Estimated delivery time after dispatch: 1–7 business days, depending on destination and carrier availability.
Please note:
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Some orders are shipped directly from our international suppliers.
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Delivery times are estimates and are not guaranteed.
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Delays caused by customs procedures, weather conditions, holidays, carrier disruptions, or periods of high demand are beyond our control and do not entitle customers to cancellations or refunds.
5. Returns and Cancellations
Please refer to our separate Return & Refund Policy for detailed information.
Because orders are processed quickly, cancellation requests may not always be possible once an order has entered fulfillment.
Customers are encouraged to contact us before initiating a payment dispute or chargeback so we can work together to resolve any issues.
6. Limitation of Liability
To the fullest extent permitted by law:
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Lisa & Mae Ontario shall not be liable for delays, losses, or damages caused by shipping carriers or circumstances beyond our reasonable control.
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Our total liability for any claim relating to a purchase shall never exceed the amount paid for the specific product concerned.
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Customers are responsible for ensuring that shipping information is accurate at checkout.
Orders marked as delivered by the carrier to the address provided by the customer shall be considered successfully fulfilled.
7. Intellectual Property
All content available on this website, including but not limited to:
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Logos
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Images
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Product descriptions
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Text
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Graphics
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Website design and layout
is the exclusive property of Lisa & Mae Ontario and is protected by applicable copyright, trademark, and intellectual property laws.
No content may be copied, reproduced, distributed, or used without our prior written consent.
8. Complaints and Customer Service
Customer satisfaction is extremely important to us.
If you have a question, concern, or complaint, please contact us at:
Email: [Info@lisamaeontario.com]
We aim to respond to all inquiries within 5 business days.
For complaints regarding quality, size, or damaged products, we kindly ask customers to include:
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Their order number
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A clear description of the issue
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Supporting photographs, where applicable
This allows us to provide the most efficient and satisfactory solution possible.
9. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with applicable laws.
Any disputes arising from the use of our website or services shall be subject to the jurisdiction of the competent courts, unless mandatory consumer protection laws provide otherwise.
10. Contact Information
Lisa & Mae Ontario
Email: [Info@lisamaeontario.com]
Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed
If you have any questions regarding these Terms & Conditions, please feel free to contact us. We are always happy to assist you.