Return & Refund Policy

At Lisa & Mae Ontario, customer satisfaction is very important to us. If for any reason you are not completely satisfied with your purchase, we are happy to assist you. Please read our Return & Refund Policy carefully before initiating a return.

1. How We Operate

To reduce waste and support more sustainable practices, Lisa & Mae Ontario operates using a direct fulfillment model. Some products are shipped directly from our trusted international suppliers rather than from a local warehouse.

As a result, approved returns may need to be sent to the designated return address provided by our fulfillment partner. Please do not send any items back without first contacting us and receiving return instructions.

2. Return Request Period

You may request a return within 14 days of receiving your order by contacting us at [Store Email Address].

To initiate a return, please provide:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

Once your request has been reviewed and approved, you will receive further return instructions.

3. Return Conditions

To qualify for a return, items must:

  • Be unused and unworn

  • Be unwashed and undamaged

  • Be returned in their original condition

  • Include all original tags and packaging

Please note:

  • Trying on an item is acceptable; prolonged use is not.

  • Sale items are generally non-refundable unless defective or incorrect.

  • Certain products, including underwear, swimwear, and jewelry, may not be eligible for return for hygiene reasons unless they are unopened and unused.

  • Returns that do not meet these conditions may be refused.

4. Return Shipping Costs

Customers are responsible for all return shipping costs, including any applicable international shipping fees or customs charges.

For your protection, we strongly recommend using a shipping method with tracking information. Lisa & Mae Ontario cannot process returns that are lost in transit and cannot be verified.

5. Alternative Solutions

Because international returns may be costly and time-consuming, we are committed to finding customer-friendly solutions whenever possible.

Depending on the situation, we may offer:

  • A partial refund

  • Store credit

  • A replacement item

  • A discount on a future purchase

We kindly ask that you contact us before returning any item so that we can work together to find the most suitable solution.

6. Damaged, Incorrect, or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 14 days of delivery.

To help us resolve the issue quickly, please include:

  • Clear photographs of the item

  • A description of the problem

  • Your order number

Once we have reviewed the information, we will work with you to provide an appropriate solution as quickly as possible.

7. Refunds

Refunds are issued only after the returned item has been received and inspected.

If your return is approved, your refund will be processed to the original payment method within 14 business days.

Please note that original shipping costs are non-refundable.

8. Order Cancellations

Because orders are processed quickly, cancellations may not always be possible once an order has entered fulfillment.

If you wish to modify or cancel your order, please contact us as soon as possible at [Info@lisamaeontario.com].

We kindly ask customers to contact us first before initiating a chargeback or payment dispute, as we are committed to resolving any issues in a fair and timely manner.

9. Responsibility and Delivery Information

Customers are responsible for providing accurate shipping information.

  • Address changes must be requested within 24 hours of placing an order.

  • Orders delivered to the address provided during checkout are considered successfully fulfilled.

  • Lisa & Mae Ontario is not responsible for delays, lost packages, or delivery issues caused by incorrect shipping information provided by the customer.

10. Contact Information

Lisa & Mae Ontario

Email: [Info@lisamaeontario.com]

Customer Support Hours:

Monday – Friday: 9:00 AM – 5:00 PM

Saturday: 10:00 AM – 2:00 PM

Sunday: Closed

If you have any questions regarding our Return & Refund Policy, please do not hesitate to contact us. We are always happy to help.