Shipping & Delivery Policy

At Lisa & Mae Ontario, we are committed to providing a smooth and reliable shopping experience. Please review our Shipping & Delivery Policy below for important information regarding order processing, shipping times, and delivery responsibilities.

1. Order Processing

Orders are typically processed within 1–3 business days.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information, allowing you to monitor the progress of your shipment.

Please note that processing times may be extended during peak seasons, holidays, or periods of unusually high demand.

2. Estimated Delivery Times

After your order has been processed, the estimated delivery time is generally 1–7 business days, depending on your location and local carrier services.

Please understand that delivery times are estimates and may occasionally be affected by factors beyond our control, including:

  • Public holidays

  • Weather conditions

  • Customs inspections

  • Carrier delays

  • High shipping volumes

These circumstances do not constitute grounds for cancellation or compensation.

3. Shipping Method and Fulfillment

At Lisa & Mae Ontario, we work with trusted fulfillment partners to provide high-quality products while reducing unnecessary waste and supporting sustainable business practices.

Some orders may be shipped directly from our international suppliers.

Depending on the destination country, customs duties, taxes, or import fees may apply. These charges are determined by local authorities and remain the responsibility of the customer.

4. Shipping Costs

Shipping costs are calculated at checkout and may vary based on:

  • Destination country

  • Shipping method selected

  • Weight and size of the package

Any applicable shipping fees will be clearly displayed before completing your purchase.

5. Tracking Your Order

Customers are responsible for monitoring the tracking information provided after shipment.

Using the tracking link supplied via email, customers should:

  • Follow the status of their shipment.

  • Check whether the package is scheduled for home delivery or collection at a local pickup point.

  • Collect the package promptly if required by the carrier.

If your order appears delayed or you experience any delivery issues, we kindly ask that you contact Lisa & Mae Ontario first at [info@lisamaeontario.com] before initiating a chargeback or payment dispute. Our customer support team will always do its best to help resolve the matter quickly and fairly.

6. Delivery Responsibility

Once tracking information indicates that an order has been successfully delivered to the address provided during checkout, responsibility for the package transfers to the customer.

Customers are responsible for ensuring that all shipping information is accurate.

If you notice an error in your shipping address, please contact us within 24 hours of placing your order at:

[Store Email Address]

Address modifications cannot always be guaranteed once an order has entered processing.

7. Lost or Delayed Packages

While we strive to ensure every order arrives safely and on time, Lisa & Mae Ontario cannot be held responsible for delays caused by shipping carriers, customs authorities, weather conditions, or other circumstances beyond our reasonable control.

If you believe there is an issue with your shipment, please contact our support team and we will gladly assist you in working toward a suitable resolution.

8. Contact Information

Lisa & Mae Ontario

Email: [Info@lisamaeontario.com]

Customer Support Hours:

Monday – Friday: 9:00 AM – 5:00 PM

Saturday: 10:00 AM – 2:00 PM

Sunday: Closed

If you have any questions regarding shipping or delivery, please do not hesitate to contact us. We are always happy to help and ensure you have the best possible shopping experience with Lisa & Mae Ontario.