Privacy Policy

This Privacy Policy applies to all services provided by Lisa & Mae Ontario ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with care and in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

When you place an order, create an account, or contact our customer support team, we may collect the following information:

  • Full name

  • Shipping and billing address

  • Email address

  • Telephone number

  • Payment information (processed securely through our payment providers and never stored on our servers)

  • IP address and browser/device information

  • Order and transaction history

  • Information regarding your activities on our website through cookies and similar technologies

2. How We Use Your Information

We use your information for the following purposes:

  • Processing, shipping, and invoicing your orders

  • Providing customer service and support

  • Sending order confirmations, shipping updates, and tracking information

  • Improving our website, products, and customer experience

  • Preventing fraud and unauthorized activities

  • Sending promotional emails and marketing communications, only with your consent where required

3. Legal Basis for Processing

We process personal data based on:

  • The performance of a contract (processing your orders)

  • Your consent (for example, for marketing communications)

  • Compliance with legal obligations (such as accounting and tax requirements)

  • Our legitimate business interests, including fraud prevention and improving our services

4. Sharing Information with Third Parties

We only share your information when necessary to provide our services. This may include:

  • Payment providers

  • Shipping and delivery partners

  • Suppliers and fulfillment partners responsible for processing and delivering your order

  • Analytics and marketing service providers, where applicable and subject to your cookie preferences

We never sell your personal information to third parties.

As some products may be shipped directly from international suppliers, including suppliers located outside the European Economic Area (EEA), your information may be transferred internationally. In such cases, we implement appropriate safeguards to protect your personal data.

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws and regulations, including tax and accounting obligations.

6. Cookies

Our website uses cookies and similar technologies to:

  • Ensure proper website functionality

  • Analyze website traffic and visitor behavior

  • Improve user experience

  • Support advertising and marketing efforts

For more information, please refer to our separate Cookie Policy. You may adjust your preferences at any time through your browser settings or cookie preferences.

7. Security

We take appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, misuse, or disclosure.

All transactions are protected through secure SSL encryption technology.

8. Your Rights

Subject to applicable laws, you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to certain processing activities

  • Withdraw your consent at any time

  • Request data portability

To exercise any of these rights, please contact us at [Info@lisamaeontario.com].

You also have the right to lodge a complaint with your local data protection authority.

9. Contact Information

Lisa & Mae Ontario

Email: [Info@lisamaeontario.com]

Customer Support Hours:

Monday – Friday: 9:00 AM – 5:00 PM

Saturday: 10:00 AM – 2:00 PM

Sunday: Closed

If you have any questions regarding this Privacy Policy or the handling of your personal information, please do not hesitate to contact us. We are always happy to assist you.